James Lazzaro
When James Lazzaro decided on a career change from banking to financial counselling, he never imagined the unexpected opportunities his diploma would open up. We caught up with James this month to find out more about what he’s up to.
Hi James, welcome to The Yarn!
Can you please tell us a bit about yourself?
I’ve worked in various fields throughout my career, with a significant amount of time spent in banking. I began as a teller and personal banker, then moved into the financial assistance and hardship department before transitioning to home lending.
In financial assistance, I was part of a specialised team that worked with consumers represented by third parties, many of whom had financial counsellors. During this time, I learned more about the field and discovered how rewarding the role of a Financial Counsellor could be. I completed the CHC51115 Diploma of Financial Counselling with ICAN Learn earlier this year.
Why the career change to financial counselling?
To get started, I worked in the nonprofit sector as a customer advisor for a program that provided advocacy and support for those facing energy hardship. This role was the catalyst for me making the leap and enrolling in the Diploma with ICAN Learn.
A few months into the diploma, I was lucky enough to be offered a position as the Financial Wellness Worker within my existing team, where I could apply the skills I was learning while enhancing my role. Recently, I’ve moved into the alternative dispute resolution space. While I’m no longer advocating for clients, I can look at situations impartially and help resolve complaints.
Did you complete a work placement as part of the diploma?
Yes, I completed placement with my employer and received tremendous support from both my workplace and ICAN Learn. I gained valuable hands-on experience in providing financial counselling to consumers and participated in a pilot program that offered financial counselling at an emergency relief site.
Sounds fantastic! How does the diploma help you to support your clients?
The diploma has given me a comprehensive understanding of the support consumers may need. I can proactively recognise the signs of financial distress and know how to address these issues with individuals.
In my current role, having a solid grasp of the legal aspects of debt collection, credit law, and informed consent is crucial. The diploma has equipped me with this technical knowledge and taught me how to apply it when negotiating or explaining these complex matters to consumers.
It sounds like there are diverse career pathways for a financial counsellor. Can you tell us about that?
Having my diploma has greatly assisted me in my current role in alternative dispute resolution. While I’m not practising as a financial counsellor, the technical skills I gained have been exceptionally helpful.
I apply what I learned every day, especially when assisting vulnerable consumers, which is my area of specialisation. I share insights with my team, including information about legal aspects like debt collection guidelines.
I still frequently work with financial counsellors, and this understanding has been invaluable. It helps me recognise areas for improvement when collaborating with advocates.
Why did you choose to study for your diploma with ICAN Learn?
I inquired with several RTOs, but ICAN Learn stood out as a social enterprise. With ICAN as its parent company, I thought I would receive the most accurate information and guidance on providing financial counselling services to future clients, particularly First Nations peoples.
I also gained valuable insights and heard case stories from my trainers – who are also practising financial counsellors – who have worked with clients from diverse cultures, backgrounds, and ethnicities. This experience has given me the confidence to provide tailored support.
Can you tell us what your study experience was like?
I initially began my studies in Melbourne CBD with face-to-face weekly classes as part of the fast-track diploma, then transitioned to online learning.
I enjoyed both learning styles and found that I could get the support I needed regardless of the method. Whenever I had questions—whether for my trainer or general administrative inquiries, I always received prompt, friendly, and transparent information. I never felt overwhelmed or unsupported, which is a common concern when choosing to study. I was working full-time while studying, and ICAN Learn was very accommodating of that.
The sector needs more financial counsellors. What would you say to people thinking about completing the Diploma?
The role of a Financial Counsellor, or any advocate, is truly rewarding. There are plenty of opportunities available, even in areas that might not seem directly related, such as alternative dispute resolution, government, or other community service roles. The advocacy skills you gain empower you to drive real change and understand advocacy in all aspects, including for yourself. If you’re considering it, take the leap, you won’t regret it.
Need more information?
Find out more about the CHC51122 Diploma of Financial Counselling here
Or check out our available Scholarships here
If you need help with your personal or corporate training needs ICAN Learn is here to help! Contact us at:
E: administration@icanlearn.edu.au
T: 03 5471 7777
